Corexa Workforce Location Tracking Implementation Pack (Australia)

1. How Corexa location tracking currently works

• A technician starts a customer-facing live tracking session for a specific service job; Corexa does not treat device permission alone as authority to track a worker.
• A new live tracking session requires a Corexa precise-location collection notice and user confirmation before the server creates the session.
• During an active session Corexa can process latitude/longitude, accuracy, time, heading/speed where supplied, route/ETA information and a time-limited customer tracking link.
• The application is designed to stop or expire tracking when the visit state changes, the technician stops it or the session expires. The current canonical live-tracking lifetime is two hours unless earlier stopped or replaced.
• The customer tracking page states that location is shared only for the service visit and automatically expires.

2. Employer pre-deployment checklist

• Identify every State/Territory in which affected workers perform work and review the surveillance/privacy/employment rules that apply there.
• Document the legitimate operational purpose, why precise location is necessary, when tracking can occur and who can access it.
• Issue any required written notice before surveillance commences and retain evidence of delivery. In NSW, tracking surveillance is subject to specific written-notice requirements and the Act generally requires at least 14 days' prior notice unless the employee agrees to a shorter period.
• For new workers, include location-tracking information in onboarding before any tracking requirement starts.
• Address consultation obligations under applicable awards, enterprise agreements, contracts or workplace policies where required.
• Set an internal rule that Corexa tracking is not to be used for covert, continuous or unrelated monitoring, disciplinary fishing or off-duty monitoring.
• Review the Fair Work right to disconnect before requiring any worker to monitor or respond to Corexa outside working hours.
• Nominate a workforce privacy/contact person and a process for questions, correction or complaints.

3. Worker notice template — fields to complete

• Employer legal name and contact: [COMPLETE]
• Affected roles/work locations: [COMPLETE]
• Kind of surveillance/data collection: tracking/location surveillance using Corexa on the worker's device or employer-provided device.
• How it is carried out: technician-initiated job-specific live location session using device geolocation, with location/ETA available through a time-limited customer link.
• Start date: [COMPLETE]
• Continuous or intermittent: intermittent and limited to an active service-visit tracking session, unless the employer lawfully implements a different documented process.
• Limited period or ongoing workplace practice: [COMPLETE]
• Purpose: customer arrival visibility, travel/ETA coordination, service safety or another legitimate operational purpose specified by the employer.
• Information collected: precise coordinates, accuracy, timestamps and route/ETA data; heading/speed may be processed if supplied by the device.
• Who may receive/access it: authorised employer/Corexa users involved in the service workflow and the customer/site recipient holding the time-limited tracking link; Corexa and relevant subprocessors operate the technical service.
• Retention/access/correction/contact: [EMPLOYER TO COMPLETE] and refer workers to the Corexa Privacy Policy for Corexa's handling.

4. Corexa confirmation is not employer consent

The in-product confirmation is a just-in-time Corexa collection notice. It records that the user saw information about the live tracking session. It is not drafted or operated as a waiver of statutory rights, does not establish that employment consent is legally effective, and does not cure an employer's failure to give a notice or undertake consultation required by law.