Equipment ownership confusion
Loan, leased, customer-owned and demonstration machines can be difficult to distinguish across accounts and sites.
Roaster service operations
Coffee roaster service management for equipment placed in the field
Corexa helps coffee roasters connect customer relationships with the machines, installations, service work, parts and maintenance commitments supporting those accounts.
Operational problems
Why disconnected records create avoidable work
Disconnected account and service teams
Commercial staff may not see active technical issues, while technicians lack relevant account context.
Service commitment visibility
Preventive maintenance and contracted support can be difficult to track consistently across the installed base.
Parts and machine history
The relationship between supplied parts, field work and the individual machine may be lost over time.
Connected capability
One workflow from equipment context to commercial follow-through
Installed-base register
Track machines by customer, site, ownership state, model and service status.
Customer and account context
Keep technical activity visible alongside the customer and site relationship.
Installation and service jobs
Manage new installs, breakdowns, planned maintenance and follow-up work.
Technician coordination
Schedule internal technicians or coordinate external service partners with the right asset context.
Parts and inventory
Connect warehouse and technician stock to the parts installed on customer equipment.
Fleet insight
Identify machines with repeated work, outstanding maintenance or lifecycle risk.
How it works
A practical operating sequence
- 1
Register the installed base
Connect every machine to the correct account, site and ownership arrangement.
- 2
Create the service obligation
Set installation, maintenance or repair work against the asset.
- 3
Deliver and document
Capture the technician outcome, parts, evidence and recommendations.
- 4
Support the account
Give service and commercial teams a shared view of open issues and machine history.
Questions
Frequently asked questions
Can Corexa track loan coffee machines?
Yes. Assets can be connected to customer sites while retaining ownership, status and machine history context.
Can roasters manage internal and external technicians?
Corexa supports technician workflows and service coordination; the exact access model can be configured around the operating structure.
Can sales teams see service issues?
Corporate and account workflows can surface relevant site, asset and service information without relying on separate spreadsheets.
See the workflow with your own operation
Book a guided Corexa demonstration
Review how your customers, sites, machines, technicians, inventory and maintenance process would fit into Corexa.